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As BRIGHTLY LABS® Collagen powder and Collagen Shots are an ingestible supplement we cannot accept returns due to quality control, and health & safety. We take great care in producing our collagen and cannot re-stock food products once they have left our control. We are, of course, able to accept returns if we have processed your order in error - or if we have failed to action your request (provided it was before 7 am on your upcoming order date). In this instance, please get in touch via the contact page.

 1. Delivery & Shipping

    When an order is placed, it will be shipped to the address provided at the time of purchase. All orders within the UAE are delivered within 2 - 5 business days excluding public holidays and weekends. All orders to KSA and Oman will be shipped in 4 - 7 business days excluding public holidays, weekends, or in rare cases customs delays. Our delivery partner will contact you prior to the delivery to confirm availability.

    Delivery charges (valid for one order delivered to one address only) will be calculated automatically at checkout based on weight and destination.

    We will attempt to deliver your items on the date you specify. Our delivery partner will contact you on the day of delivery to ensure someone is available to receive your package. If our delivery partner is unable to deliver for any reason, our partner will contact you by telephone the following business day to arrange an alternative delivery date. You will be required to sign a delivery receipt at the time of delivery.

    Products or services are subject to availability. In the event that a product runs out of stock after we receive your order, we will contact you via the details provided at the time of placing an order to advise you.

    In case that incorrect contact details have been provided, redelivery will be charged as per package weight and destination.

    Should an incorrect item be dispatched, please contact our customer service team for a pickup and/or replacement as needed. No delivery fee will be charged for this service.

    When ordering from BRIGHTLY LABS®, you are responsible for assuring the product can be lawfully imported to the destination country. For international shipping and deliveries, packages may be subject to customs charges, tariffs, duties, taxes, and fees, and must comply with all laws and regulations of the destination country. Additional charges for customs clearance and compliance with the laws and regulations of the destination country must be fulfilled by the recipient, you, as the customer, and as the importer of record; BRIGHTLY LABS ®️  has no control over customs clearance charges, nor can we predict what they may be.

    BRIGHTLY LABS® will not bear any responsibility for non-delivery and no refunds will be processed due to non-payment of customs charges. Customs policies vary widely from country to country; you should contact your local customs office for more information. 

     2. Refund policy

      For defective items supplied from the manufacturer, you will be eligible for an exchange, refund, coupon, or voucher if the item(s) is returned within 3 days of the purchase date along with the e-payment confirmation.

      Notwithstanding any laws or otherwise, no exchange or refund will be made for non-defective, correctly delivered products.

      Pricing errors - Although we do our best to ensure prices stated on this website are accurate, errors do occur from time to time. Where a pricing error occurs we will

       3. Disclaimers

        Your use of this site is at your risk. The information, materials, and services provided on or through this website are provided "as is" without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Neither BRIGHTLY LABS® nor any of their respective affiliates warrant the accuracy or completeness of the information, materials, or services provided on or through this website. The information, materials, and services provided on or through this website may be out of date, and neither BRIGHTLY LABS ®️  nor any of their respective affiliates make any commitment or assumes any duty to update such information, materials, or services. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to the UAE laws for any such prohibitions.

        All products and services purchased on or through this website are subject only to any applicable warranties of their respective manufacturers, distributors, and suppliers if any. To the fullest extent permissible by applicable law, we hereby disclaim all warranties of any kind, either express or implied, including, any implied warranties with respect to the products and services listed or purchased on or through this website. Without limiting the generality of the foregoing, we hereby expressly disclaim all liability for product defect or failure, claims that are due to normal wear, product misuse, abuse, product modification, improper product selection, non-compliance with any codes, or misappropriation.

        4. Revisions and Updates

          BRIGHTLY LABS ®️  reserves the right to alter this information from time to time by posting new revisions or updates on this web site. Please check the shipping info page regularly.

          5. Terms & conditions

            Please see our Terms & Conditions page prior to placing an order.