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Please read these terms and conditions carefully before using this website, web browser, mobile site, and APP included. Your use of (this "website") confirms your acceptance of the following terms and conditions. 

1. Products, content, and specifications

BRIGHTLY LABS® make all reasonable efforts to accurately display all attributes of our products. The product information provided is accurate to the best of our knowledge at the time of publishing. We may make changes in information without notice. 

Information provided on this website is suitable only as general information. Always consult your Doctor or Pharmacist for advice on your specific treatment needs. Please visit in person at any one of our branches to consult our pharmacists for advice.

It is your responsibility to ascertain and obey all applicable local laws in regard to the possession, use, and sale of any item purchased from this Website. By placing an order, you agree that the products ordered will be used only in a lawful manner.

We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

2. Delivery, Payments & Shipping

When an order is placed, it will be shipped to the address provided at the time of purchase. All orders within the UAE are delivered within 2 - 5 business days excluding public holidays and weekends. All orders to KSA and Oman will be shipped in 4-7 business days excluding public holidays, weekends, or in rare cases customs delays. Our delivery partner will contact you prior to the delivery to confirm availability

Delivery charges (valid for one order delivered to one address only) will be calculated automatically at checkout based on weight and destination

We will attempt to deliver your items on the date you specify. Our delivery partner will contact you on the day of delivery to ensure someone is available to receive your package. If our delivery partner is unable to deliver for any reason, our partner will contact you by telephone the following business day to arrange an alternative delivery date. You will be required to sign a delivery receipt at the time of delivery

In case that incorrect contact details have been provided, redelivery will be charged as per package weight and destination

Should an incorrect item be dispatched, please contact our customer service team for a pickup and/or replacement as needed. No delivery fee will be charged for this service.

When ordering from, you are responsible for assuring the product can be lawfully imported to the destination country. For international shipping and deliveries, packages may be subject to customs charges, tariffs, duties, taxes, and fees, and must comply with all laws and regulations of the destination country. Additional charges for customs clearance and compliance with the laws and regulations of the destination the country must be fulfilled by the recipient, you, as the customer, and as the importer of record; BRIGHTLY LABS ®️  has no control over customs clearance charges, nor can we predict what they may be.

BRIGHTLY LABS ®  will not bear any responsibility for non-delivery and no refunds will be processed due to non-payment of customs charges. Customs policies vary widely from country to country; you should contact your local customs office for more information.

All the Online Orders are tokenized while authorization and we may initiate MOTO transactions in case we identify the payments are not fully captured for the amount actually invoiced. In some cases, our customer executives will contact the customer if the MOTO transaction has gone failure and recapture of the amount is needed for the fully delivered order.

3. Refund, Cancellation & Exchange policy

3.1 For defective items supplied from the manufacturer, you will be eligible for an exchange, refund, coupon, or voucher if the item(s) is returned within 3 days from the date of delivery along with the e-payment confirmation.

3.2 Promotional items are strictly NOT refundable unless in the rare case of a manufacturing defect subject to the discretion of

3.3 Notwithstanding any laws or otherwise, no exchange or refund will be made for non-defective, correctly delivered products.

3.4 Pricing errors - Although we do our best to ensure prices stated on this website are accurate, errors may occur in some cases. Where a pricing error occurs we will not be bound by the incorrect pricing stated, and reserve the right to cancel your purchase.

3.5 a) Exchange request for non-defective, correctly delivered products (discretion of should be made within 3 days from the date of delivery and a pickup fee of 25 AED For Dubai, 35 AED for other Emirates will be charged.

  1. b) International shipments outside the UAE will be charged 50 AED Minimum + Tax + Government Levy and additional charges will apply depending on the weight of the item.
  2. c) All products to be exchanged must be returned in their original packaging along with the original accessories (The product should be in its original condition) within 3 days from the date of delivery.
  1. d) reserves the right to deny any exchange for cases subject to hygiene.

  2. e) reserves the right to amend this policy without prior notice.

4. Use of this Web Site

The design of this Web Site and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Web Site are protected by copyright, trademark and may not be used except as permitted in these Terms and Conditions or with the prior written permission of  BRIGHTLY LABS ® . All rights reserved. You may not modify the information or materials displayed on or that can be downloaded from this WebSite in any way or reproduce or publicly display, perform, or distribute or otherwise use any such information or materials for any public or commercial purpose. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy.

5. Trademarks

5.1 We do not sell, rent or exchange any personally identifiable information that you provide to us through this Website with any third party for commercial reasons. However, we engage trusted online payment service partners to perform payment processing and authorization services (for net banking or credit/debit card validation). Through your use of the Services, you consent to our collection and transfer of your information to our payment service partner websites.

5.2 As with any business, it is possible that as our business develops, we might sell or buy other businesses or assets. In such transactions, User/Customer information is typically one of the transferred business assets. Accordingly, in the event that, or substantially all of our assets, is acquired by a third party, such information may be one of the assets that are transferred or acquired by a third party. Under such circumstances, would, to the extent possible, require the acquiring party to follow the practices described in this Privacy Policy. You acknowledge that such transfers may occur and that any acquirer of  may continue to process your personal information as set forth in this Privacy Policy.

6. Who Has Access to Your Information

Creating or maintaining any link from another Web site to any page on this Web Site without our prior written permission is prohibited. Any permitted links to this Web Site must comply will all applicable laws, rules, and regulations.

7. Third-Party Links

From time to time, this Web Site may contain links to Web sites that are not owned, operated, or controlled by BRIGHTLY LABS ®️  or their respective affiliates. All such links are provided solely as a convenience to you. If you decide to access any other Web sites linked to or from this Web Site, you do so entirely at your own risk.

8. Inappropriate Material

You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic, or profane material or any material or comments that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law.

In addition to any remedies that we may have at law or in equity, if we determine, in our sole discretion, that you have violated or are likely to violate the foregoing prohibitions, we may take any action we deem necessary to cure or prevent the violation, including without limitation, the immediate removal of the related materials from this Website. We will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing us to disclose the identity of anyone posting such materials.

9. User Information

Other than personally identifiable information, which is subject to this Web Site's Privacy Policy, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments, or other communication you transmit or post to this Web Site in any manner ("User Communications") is and will be considered non-confidential and non-proprietary. We retain the right to remove any or all User Communications that includes any material we deem inappropriate or unacceptable. 

10. Disclaimers

Your use of this site is at your risk. The information, materials, and services provided on or through this website are provided "as is" without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Neither BRIGHTLY LABS ®️  nor any of their respective affiliates warrant the accuracy or completeness of the information, materials, or services provided on or through this website. The information, materials, and services provided on or through this website may be out of date, and neither  BRIGHTLY LABS ® nor any of their respective affiliates makes any commitment or assumes any duty to update such information, materials, or services. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to the UAE laws for any such prohibitions.

All products and services purchased on or through this website are subject only to any applicable warranties of their respective manufacturers, distributors, and suppliers if any. To the fullest extent permissible by applicable law, we hereby disclaim all warranties of any kind, either express or implied, including, any implied warranties with respect to the products and services listed or purchased on or through this website. Without limiting the generality of the foregoing, we hereby expressly disclaim all liability for product defect or failure, claims that are due to normal wear, product misuse, abuse, product modification, improper product selection, non-compliance with any codes, or misappropriation.

While BRIGHTLY LABS® strive to ensure the accuracy of its product images and information, some manufacturing changes to packaging and/or ingredients may be pending updates on our site.  is accurate and reliable however, no representation is made as to the completeness or accuracy of the information it contains. We will not be held accountable during a rare event of a technical glitch that may occur during maintenance or high peak hours which may cause discrepancies in your shopping bill or overall experience. This includes(but is not limited to) inconsistencies such as cached images on your device resulting in discrepancies in discounts, promotions, shipping charges, etc.

Voucher promotions such as redemptions or loyalty coupons are not applicable/redeemable on

11. Liability

In the event will BRIGHTLY LABS ®️ , or any of their respective officers, directors, employees, shareholders, affiliates, agents, successors or assigns, nor any party involved in the creation, production, or transmission of this website or APP, be liable to you or anyone else for any indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of the use of this website, any web sites linked to this website, or the materials, information, or services contained on any or all such websites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. The foregoing limitations of liability do not apply to the extent prohibited by law. Please refer to UAE laws for any such prohibitions.

In the event of any problem with this website or any content, you agree that your sole remedy is to cease using this website. In the event of any problem with the products or services that you have purchased on or through this website, you agree that your sole remedy, if any, is from the manufacturer of such products or supplier of such services, in accordance with such manufacturer's or supplier's warranty, or to seek a return and refund for such product or services in accordance with the returns and refunds policies posted on this web site.

12. Revisions to these Terms and Conditions

BRIGHTLY LABS ® reserve the right to alter these terms and conditions from time to time by posting new terms and conditions on this website. Please check the terms and conditions regularly

13. Laws and Jurisdiction

These Terms and Conditions supersedes all prior written or oral representations, agreements, or understandings relating to the subject matter of these Terms and Conditions (including any misrepresentation made by  BRIGHTLY LABS ® ) between you and BRIGHTLY LABS ®️  to the extent necessary to resolve any inconsistency or ambiguity between them. These Terms and Conditions will be governed by and construed in accordance with the laws of UAE, without giving effect to any principles of conflicts of laws. Any action seeking legal or equitable relief arising out of or relating to this Web Site will be brought only in the courts of the United Arab Emirates. A printed version of these Terms and Conditions will be admissible in judicial and administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

We reserve the right to suspend or terminate your account or your use of this website at any time. You are personally liable for any orders placed or charges incurred through your account prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Web Site at any time without notice.